T Mobile Job Openings – Technical Care Associate Expert

Job Description:

Technical Care Associate Experts work as part of a Team of Experts to astound customers with effective resolution, proactive identification of issues, customer education, and troubleshooting expertise. They resolve product or service problems by clarifying the customer’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. This position requires strong multi – tasking skills and system navigation skills through use of multiple computer systems. They will file trouble tickets accordingly in collaboration with our Engineering team. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, and relationship building.

Job Responsibilities:

• Uses resource documentation for reference and the automated training tools provided to deliver outstanding customer service
• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns in an environment that thrives is vital
• Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency toward our core values and organizational requirements
• Approaches each call with a can-do demeanor and treats each customer with respect, courtesy, and a genuine desire to help
• Support team initiatives and create an inclusive environment
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional features and services, and collecting past due balances
• Meets department efficiency and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy

Job Requirements:

• Ability to communicate verbally and electronically with customers and coworkers
• Ability to visually see information contained in written reports and computer databases
• Ability to sit or stand for long periods of time
• Internet & automated systems savvy
• Able to work evening, weekend, and varied shifts as assigned
• Ability to read and carry out instructions for specific customer resolution tasks
• Ability to exercise reasonable judgment in identifying and implementing solutions for customers
• Great teammate, who collaborates with team members to achieve individual and team results
• Solid Understanding of T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, Quik View, and Microsoft Outlook
• Proficiency in a Windows-based environment
• Ability to multi-task effectively
• Keyboarding proficiency

Job Details:

Company: T Mobile

Vacancy Type:  Full Time

Job Location: Augusta, GA, US

Application Deadline: N/A

Apply Here

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