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Website MetroPCS
Job Description:
Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you’re brought into the fold with a team of hardworking, dedicated people behind you every step of the way.
Job Responsibilities:
- Serving and selling to our customers while building loyalty.
- Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.
- Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.
- Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness
- Approach all customer interactions with a people-first demeanor, giving the customer’s needs and concerns priority with patience, empathy, and integrity.
- Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.
- Be sure your customers have what they need to stay connected.
- Meet and/or exceed defined, monthly success measurements and complete assigned training on time.
- Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.
- Meet customers where they’re at in their purchasing journey, whether they’re just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.
Job Requirements:
- Available to work a varied schedule including nights, weekends, and holidays
- Effective at balancing customer experience and performance goals
- 6 months of customer service and/or sales experience, retail environment preferred
- Competitive drive and confidence to succeed in a fast-paced sales environment
Qualification & Experience:
- Legally authorized to work in the United States
- At least 18 years of age
- Bilingual: Fluent in English and Spanish
- High School Diploma or GED
Job Details:
Company: MetroPCS
Vacancy Type: Full Time
Job Location: Dallas, TX, US
Application Deadline: N/A
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