Medical Records Coordinator – LFG Careers

Job Description:

The Medical Records Coordinator will perform and deliver on highly routine assignments independently for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines. S/he will contact health care providers to request/retrieve medical records and invoicing and pay appropriate medical fees.

Job Responsibilities:

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.
• Handles escalated issues and rush requests from claims examiners/managers as needed.
• Contacts health care providers and medical facilities to request and retrieve medical records needed for processing claims.
• Organizes, plans, and prioritizes work to meet or exceed productivity standards in order to meet business needs.
• Monitors and reviews information from medical records requests to troubleshoot issues and solve problems
• Provides information to supervisors, co-workers, and others by telephone, in written form, e-mail, or in person.
• Enters, transcribes, records, stores, and/or maintains information in written or electronic/magnetic form.

Job Requirements:

• Works with internal and external customers to achieve timely processing and retrieval of medical records
• Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by: – Making suggestions for improvement – Learning new skills, procedures and processes
• Performs other duties as required.

Qualification & Experience:

• High School or GED (Minimum Required)
• 0 – 1+ Years of general administrative support, customer service, and/or data entry experience. (Required)
• Demonstrates good written and verbal communication skills.
• Ability to read, analyze and interpret internal documents such as but not limited to policy and procedures and standard operating procedures.
• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
• Demonstrates ability to evaluate information and the implications of a course of action or solution.
• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Ability to work with others in a team environment.
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
• Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates interpersonal skills with a collaborative style.
• No Licensure or Certification Required.

Job Details:

Company: Lincoln Financial Group

Vacancy Type:  Full Time

Job Location: Omaha, NE, US

Application Deadline: N/A

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