Bath and Body Works Employment – Customer Service

Job Description:

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Job Responsibilities:

• Assist store management in conducting onboarding and continued training of the associate team
• Attract, interview, and retain top talent
• Incorporate Loss Prevention and safety messages into daily operations
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
• Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
• Ensure implementation of company selling strategies
• May build schedules to maximize and leverage sales results*
• Reinforce selling expectations, performance, results and accountability with all associates
• Maintain policies and procedures
• Execute visual standards and maintain a safe, inviting store appearance
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Provide individual and team performance feedback and recommendations to managers
• Train, coach, reward and motivate associates to improve selling and the customer experience
• Responsible for leadership tasks as delegated by the store manager

Job Requirements:

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations

Job Details:

Company: Bath And Body Works

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: Fresno, CA, US

Application Deadline: N/A

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